The best way to manage your relationships in business is to manage your behavior. Your emotional intelligence depends on you. While social norms may change, fundamentals of business etiquette remain the same. As such, when meeting prospective vendors and clients, business etiquette must be practiced. Even when the tone of management is more casual than in the past, it is essential to practice the same level of professionalism.
Here are some tips to ensure that client relations are always well managed:
1. Punctuality and commitment matter a lot to people. No matter what generation you’re in, arriving on time and upholding your promise are two of the most widely valued business practices of all time. Business is all about being trustworthy in your word and action. Make it a habit to arrive early to meetings and appointments.
2. Be organized in your appearance and action. While it is important to arrive on time, it is imperative to be prepared upon arrival. Make sure you have any necessary reports or documents needed for the meeting. Your reports must also be well organized. Personal hygiene and a presentable outfit are a must to maintain professionalism. Always bring a business card with you when meeting for the first time.
3. Be genuinely cordial and interested. When applicable, a firm handshake and good eye contact speaks volumes about engagement. One should also show genuine interest when the other person is speaking. Its also polite to put your device on “silent mode”. A seemingly simple act of consideration can definitely go a long way in business.
4. Listen attentively and ask good questions. Without a doubt, you already have a vision statement, brand pitch and an “ASK” prepared but first things first. Try listening first. This ultimately gives you an advantage and allows you to ask intelligent questions. Most importantly, the listener will also feel appreciated.
5. When meeting over lunch or dinner or coffee meet-up, here are some important points to remember:
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Choose a place that a client prefers or go for a place where food and service as well as ambiance are topnotch—but well, within your budget
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Grab the tab if you initiated the meeting
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Allow the client to order first
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Maintain good eating etiquette
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And…..be cordial to your server!
6. Always keep conversation professional. If possible, steer-clear of controversial subjects like politics and religion. Always choose topics relevant to your meeting experience.
In all these, always express gratitude. Don’t forget the thank you email. I LOVE a great handwritten thank you card. Whether its an email of appreciation or a bouquet of flowers to your favorite client, keeping your communication open will allow for the next steps to effortlessly flow. Welcome to the beginning of a mutually trusting and respectful relationship.